Our website address is: https://essenza.com.fj.

Welcome to Essenza by Spatial. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and purchase our products.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us

We may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Process payments via Mpaisa and credit/debit card gateways
  • Send order confirmations and updates
  • Improve website performance and user experience
  • Send marketing emails (only if you opt in)
  • Prevent fraud and ensure security

3. Payment Security

All payments are processed securely through trusted third-party payment providers, including:

  • Mpaisa (Fiji)
  • Credit/Debit Card Payment Gateways

We do not store full credit card details on our servers. Payment information is encrypted and handled directly by the payment providers in accordance with industry security standards.

4. Cookies

Our website uses cookies to:

  • Improve browsing experience
  • Remember cart items
  • Analyze website traffic
  • Personalize content

You may disable cookies through your browser settings, though some features of the website may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • Payment service providers
  • Shipping and delivery partners
  • IT and website service providers
  • Legal authorities if required by law

All third parties are required to maintain the confidentiality and security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

7. Marketing Communications

If you subscribe to our newsletter, you may receive promotional emails from us. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration

However, no online system can guarantee 100% security.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:

Email: [Insert Email Address]
Business Location: Fiji

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Essenza by Spatial
Email: hello@essenzabyspatialfiji.com
Location: Fiji